Shipping policy

PAYMENT AND SHIPPING

The following conditions apply:

Shipping Terms

Deliveries are made within Germany and to the following countries: Albania, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Kazakhstan, Mongolia, Kosovo, Croatia, Latvia, Liechtenstein , Lithuania, Luxembourg, Malta, Macedonia, Moldova, Montenegro, Netherlands, Norway, Austria, Poland, Romania, Russia, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Ukraine, Hungary, Belarus.

Shipping costs (including VAT)

Domestic deliveries (Germany) are free from an order value of 50 EUR.

Otherwise, the shipping costs are based on the current fees of Deutsche Post AG. As of November 12th, 2020, sending letters within Germany under 20g costs €0.95 each, under 50g €1.55 each, large letters up to 500g €2.70 each. Outside of Germany, within the EU, parcels cost €7.99 without insurance and €13.99 with insurance.

Deliveries abroad:

Shipping to non-EU countries may be possible and will be checked when the order is received. The costs correspond to the costs of Deutsche Post for shipping goods internationally, depending on whether you want shipping with tracking or without tracking. We refer to the Deutsche Post prices, which you can view under the following link: https://www.deutschepost.de/de/b/briefe-ins-ausland/warenpost-international.html. We are not liable for the correctness of the information.

For deliveries to non-EU countries, additional duties, taxes and fees apply.

For customers from Switzerland:
For deliveries to Switzerland, we recommend using the MeinEinkauf.ch service. MeinEinkauf.ch will then take care of all customs formalities and delivery to your doorstep for a small fee. It is best to register for this at MeinEinkauf.ch before registering.
Delivery of download products:

There are no shipping costs for download products (digital content that is not delivered on a physical data carrier).

You can download download products via a link provided by email.
This e-mail with access data for executing the download will be sent within 12 hours after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).

delivery times

Unless another period is specified in the respective offer, the goods are delivered domestically (Germany) within 1-3 days, for deliveries abroad within 2-5 days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Accepted payment options

- Payment in advance by bank transfer
- Payment by PayPal
- Payment via PayPal Express
- Payment via Stripe (credit card, Sofort, Giropay, Apple Pay)


If you have any questions, you will find our contact details in the imprint